Contact information

At GreenRoots Australia, we value transparency and open communication. We're committed to making it easy for our customers to get the support they need — whether you have a question, need help with an order, or just want to share feedback.

📧 Email Support

For any inquiries related to:

  • Orders

  • Products

  • Returns or exchanges

  • General questions

Please contact us at:
support@greenrootsaustralia.com.au

We aim to respond within 24–48 business hours (Monday to Friday).

🌐 Website Contact Form

You can also reach us by submitting a message via our contact form:
www.greenrootsaustralia.com.au/pages/contact-us

🕘 Support Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (AEST)

  • Saturday, Sunday & Public Holidays: Closed
    (Emails received during this time will be responded to on the next business day.)

⚠️ Important Notes

  • For order-related inquiries, please include your full name, order number, and a clear description of your issue.

  • We do not offer support via social media. For the quickest help, always contact us through email or our contact form.

  • If your request is urgent (e.g. delivery address change), please include “URGENT” in the subject line of your email.

📲 Stay Connected

Follow us for:

  • Product news

  • Gardening tips

  • Exclusive deals and promotions

📸 Instagram: @greenrootsaustralia
📘 Facebook: GreenRoots Australia

Thank you for choosing GreenRoots Australia 🌱
We’re here to make your experience easy, enjoyable, and stress-free.