Privacy policy

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/iu1yyc-08/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/iu1yyc-08/privacy_policy).

At GreenRoots Australia, we are committed to protecting your privacy. We only collect personal information that you choose to provide voluntarily. This may include your name, delivery address, billing details, email, phone number, age, and preferences. We do not store or retain any financial information you provide during checkout.

How We Use Your Information

We may collect personal information to enhance your experience and better understand your preferences. This information may be used to:

  • Provide products and services to you

  • Communicate product news, promotions, and events

  • Generate invoices, order confirmations, and transaction records

  • Improve our services based on customer preferences

  • Perform administrative, fraud prevention, and quality control activities

  • Share relevant offers and updates from us or trusted commercial partners

Who We Share Your Information With

GreenRoots Australia does not sell your personal information.

We may share your data with trusted third parties, including:

  • Payment providers and checkout processors

  • Warehouses, order fulfilment teams, and couriers

  • Approved services such as Afterpay (if selected at checkout)

  • Marketing, advertising, and analytics service providers

  • Website hosts and technical support platforms

  • Credit and fraud prevention agencies or law enforcement (if required)

  • Social media platforms you choose to link with

We may also retain information as required to meet legal obligations, resolve disputes, or protect against fraud.

Types of Information We Collect

Depending on how you interact with us, we may collect:

  • Contact details (name, phone, email, address)

  • Date of birth and gender

  • Purchase and order history

  • Secure payment method details (encrypted – we never store card numbers)

  • Shopping habits, preferences, and product interests

Not providing this information may limit your access to certain services or features.

How We Collect Information

We collect your information in the following ways:

  • When you browse, register, or make a purchase on our website

  • When you contact customer support

  • When you engage with our banners, links, emails, or social media

  • From third parties or public sources

  • Via cookies and similar technologies (e.g., pixels, tracking tags)

Cookies help us track cart contents, recognize returning visitors, and analyse browsing behaviour. You can disable cookies via your browser, but this may affect some website functionality.

Advertising & Marketing Communications

You may receive marketing emails, SMS, or social messages from GreenRoots Australia if you’ve opted in. You can opt out at any time through your account settings or by clicking the unsubscribe link in any message.

We may show targeted ads using cookies or platforms like Facebook Custom Audiences, based on your browsing activity.

Your Rights & Privacy Complaints

You have the right to:

  • Access and review your personal data

  • Correct or update your details

  • Request deletion or restrict how we use your data

  • Opt out of marketing communications at any time

To exercise these rights or to raise a concern, please email us at: support@greenrootsaustralia.com.au.

Compliance

GreenRoots Australia complies with applicable Australian privacy law, including the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Changes to This Policy

This Privacy Policy forms part of our Terms and Conditions. We may update this policy from time to time. Any changes will take effect immediately once posted on our website. If the changes are significant, we may notify you by email where applicable.

If you do not agree with our Privacy Policy, you must discontinue use of our website.